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How We Handle Your Data and Account

This page sets out how xking manages your personal information, payment data and account access. Availability of our services depends on your local law and eligible regions — we lay out what applies to you clearly below, with specific reference to bKash, Nagad and…

Account data policyPayment record handlingRegion-dependent accessCookie and device infoRight to request changes
xking How We Handle Your Data and Account
DATA AND SECURITY HANDLING

How We Protect What You Share With Us

We take a layered approach to keeping your information safe and your account under your control. Below are the specific practices we follow — not abstract promises, but the actual mechanisms in place when you use xking through your mobile browser or any device.

Encrypted Connections Every page on xking loads over SSL encryption. This covers your login credentials, payment confirmations through bKash, Nagad or Rocket, and any personal details you submit during account verification or profile updates.
Cookie Management We use cookies to keep you logged in on returning visits and to remember display preferences. You can clear cookies from your browser at any time — you will simply need to log in again on your next visit.
Account Verification Before processing a withdrawal, we confirm your identity matches the account holder. This step uses your registered mobile number and may include an OTP sent to the same device you use for bKash or Nagad.
Data Retention Limits We keep transaction records and personal data only as long as your account is active plus a defined post-closure window. After that period, records are anonymised or deleted in line with our retention schedule.
Access Requests You can ask for a full export of the data we hold on you at any time. Submit through the account panel or via email — we provide the file in a standard readable format so you can review it on any device.
Policy Updates When we change how we handle data or adjust account terms, we notify you through your registered email or an in-account message before the change takes effect, giving you time to review or raise questions.
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about your data, your account rights or how a policy applies to you, these are the ways to get in touch. We handle policy queries separately from general account help so your request reaches the right team without delay.

Live Chat Open the chat widget from any page on mobile or desktop. Select the 'account and policy' category so your message routes to the team that handles data and legal queries rather than general support.
Email Send your request to our support address with the subject line 'Legal/Data Request' and include your registered phone number. We aim to acknowledge within one working day and resolve within a reasonable timeframe.
Account Settings Inside your account panel, the 'My Data' section lets you download a summary of what we hold. From there you can also flag inaccuracies or submit a deletion request directly without contacting support separately.

Answers About Your Rights and Our Policies

These are the questions visitors actually ask about legal matters, data and account rights on xking. Each answer is specific to how we operate for Bangladesh users paying through local mobile wallets.

We collect your name, phone number, email address and the mobile wallet reference you use for deposits (bKash, Nagad or Rocket). We never store your wallet PIN. This information is used to verify your identity and process transactions.

Yes. Submit a deletion request through the account panel or by emailing support with your registered phone number. Once verified, we remove personal data within the retention window defined in our policy, subject to any legal hold requirements.

We do not sell or rent your data. We share information only where required by law or regulation in your jurisdiction, or with payment processors (bKash, Nagad, Rocket) strictly to complete your transactions.

We send a notification to your registered email or display an in-account message before any policy update takes effect. You have time to review the changes and contact support if anything is unclear before the new terms apply.

Access depends on your local law and eligible regions. We do not make blanket claims about availability. If your jurisdiction restricts access, we comply with those requirements and will notify you if your account is affected.

Transaction records are retained for the duration of your active account plus a defined post-closure period for audit purposes. After that window, records are anonymised or deleted according to our retention schedule.

Inactive accounts are flagged after a set period. We notify you before any action is taken. If no response is received, the account enters closure and data is handled per our retention and deletion policy.

Yes. Use the 'My Data' section in your account settings or email support. We provide a downloadable file in a standard format covering personal details, transaction history and any verification documents on record.

We confirm your registered mobile number matches the account holder. An OTP is sent to your device — the same number linked to your bKash, Nagad or Rocket wallet — and you enter it to approve the withdrawal request.

Reach out through live chat selecting 'account and policy', or email support with your registered details and a description of the issue. Our team reviews data complaints separately from general queries and responds within a reasonable timeframe.