Reference

Terms Conditions at xking

These Terms & Conditions govern how you interact with the xking platform, from account creation through to withdrawals via bKash, Nagad or Rocket.

Account ObligationsWallet RulesEligibility ConditionsDispute Process
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xking Terms Conditions at xking
TERMS QUERIES

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe your account has been affected by a term you did not understand, contact our support team. We handle terms-related queries separately from general account issues to keep response times short.

Team online

Live Chat

Open live chat from any page on xking. Mention that your query is about Terms & Conditions so the agent can route you to the right team without delay. Chat is available around the clock for account and policy questions.

Email Support

Send a detailed message to our support email address listed in the site footer. Include your registered phone number and a summary of the clause or condition you need clarified. You will receive a written response you can keep for your records.

Account Notification Centre

When we update these terms materially, a notification appears inside your account dashboard. You can view the changelog there and compare the previous version with the current one, so nothing catches you off guard.

POLICY HANDLING

How We Manage Your Data and Account Under These Terms

Our Terms & Conditions do not exist in isolation — they connect to how we handle your data, secure your account, and resolve disputes. Below are the specific practices that sit behind the clauses you agree to when you use xking.

Data Collection Scope

We collect only what is needed to operate your account: phone number, email, wallet identifier and device metadata. We do not store full bKash, Nagad or Rocket PINs — transaction confirmation stays within your payment app.

Cookie and Session Usage

Cookies maintain your login session and remember your preferred lobby view. You may clear cookies at any time, but doing so will log you out and reset any display preferences. No third-party advertising cookies are placed without notice.

Account Security Measures

Each login requires the OTP sent to your registered mobile number. If three consecutive OTP attempts fail, the account locks temporarily. You can unlock it through live chat after verifying your identity with your registered details.

Data Retention Period

We retain transaction records and account activity for as long as your account remains open, plus a reasonable period after closure as required by applicable regulations. You can request a summary of your stored data through support.

Requesting Changes to Your Data

If your phone number or email changes, update it through the account settings page. For name corrections or wallet re-linking, contact support with a valid ID document. We process verified update requests within a short timeframe.

Dispute and Complaint Handling

Raise a formal complaint via email with your account ID and a description of the issue. Our team reviews disputes against the active version of these terms and responds with a resolution or escalation path.

Common Questions About Our Terms & Conditions

Below are the questions we receive most often regarding account rules, eligibility, and your rights under these Terms & Conditions. If your specific concern is not listed, reach out via live chat or email.

Eligibility depends on your local law and whether you reside in an eligible region. We do not make claims about legality in every jurisdiction. By registering, you confirm that accessing our platform does not breach any law applicable to you.

No. These terms strictly prohibit multiple accounts per individual. If we detect duplicate registrations linked to the same identity, phone number or device, we reserve the right to suspend all associated accounts and forfeit remaining balances.

Material updates trigger a notification inside your account dashboard and a message to your registered email or phone number. Continued use after notification constitutes acceptance. You can always find the latest version on this page.

If suspension results from a terms breach such as fraud or multi-accounting, the balance may be forfeited. If suspension is precautionary pending verification, your funds remain in the wallet and become accessible once the review concludes in your favour.

Yes. Any deposit you make through bKash, Nagad or Rocket is subject to the transaction and verification clauses here. However, the transfer itself also follows your payment provider's own conditions — we are not liable for third-party processing delays.

Contact support with a written request from your registered email. We verify your identity, close the account, process any eligible withdrawal, and then remove personal data within the retention period stated in our data retention clause above.

Creating multiple accounts to claim the same offer, using automated scripts, or colluding with other account holders to exploit promotional mechanics all fall under misuse. We monitor transaction patterns and reserve the right to void benefits obtained this way.

These terms are governed by the laws of the jurisdiction under which we operate, as stated in the legal notice section. Disputes that cannot be resolved through our internal process may be referred to the appropriate external authority in that jurisdiction.

Accounts are non-transferable. Your account, wallet balance and transaction history belong solely to the registered holder. Any attempt to sell, gift or transfer an account to another person is a breach of these terms and grounds for immediate closure.

Email support with your account ID, the transaction reference from your bKash, Nagad or Rocket history, and a brief explanation. We compare records on both sides and issue a written outcome. If you disagree with the decision, you may request escalation.

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